PROVIDING THE PROTECTION AND SECURITY YOUR PRODUCT DESERVES
Ensure your merchandise is handled with care and accuracy. Your success is our success.
What We Offer
Do you sell fragile merchandise like glassware or dinnerware that needs extra protection when handling and shipping to your customers? 5Star 3PL has you covered. With our highly-trained staff and excellent quality equipment, your products will be safe and secure with each and every order.
Warehousing
Don’t have enough space to store your growing product inventory? Obtaining more storage and hiring additional employees adds unnecessary limitations and expenses. For a fraction of the price, our services gives you access to our spacious warehousing and highly trained staff, allowing you to focus on the growth your business while saving time and money. Let us worry about the logistics of storing, packing, and shipping your products, while you allocate your time to the purchasing, marketing, and expansion of your company.
Packaging & Shipping
We guarantee that your products will be safely packed and shipped to your customers with the use of our high-quality supply of protective materials and equipment. Our specialization in fragile merchandise gives us the expertise to pack and ship all different types of product. Utilizing our services ensures that your customer receives their orders in the condition they deserve.
Customer Service
Every company wants to fulfill all of their customers’ needs – whether that be an address change, a different shipping option, product exchange – you name it. Our customer service team’s speedy response times give you the chance to give your customers a fast, thoughtful solution to any of their concerns. The main goal of our service to help you succeed and grow, because your success is our success.
How We Work
Work Process
01
Tracking Your Inventory
We carefully mark orders and returns in and out of stock to have accurate inventory counts for each of our clients’ merchandise. To do this we use a computerized picking system, tracking all product movement digitally. The technology we use lays the groundwork for seamless, real-time order fulfillment and data-driven analysis and reporting.
02
How We Pack & Ship Orders
As orders are picked, packed, and shipped, our well-trained employees thoroughly check each order to make sure all parts of the order are included and accurate. 5Star 3PL specifically specializes in breakable products, from ceramics to delicate stemware. We have high-quality packing materials and equipment to ensure your product makes it safely to your customers.
03
Our Customer Service Team
Our customer service team’s constant availability helps to make certain you and your customers have all your needs met, from address changes, product order changes, shipping time preferences, etc. Our service’s answer times of messages and phone calls average to only a few minutes during our office hours, so any changes you need will be processed in a timely manner.
Success
Other Company Success with Use of our 3PL Services *Caskata
*could link caskata website and show product images
12k
Clients
20
Years
Who are we
The fulfillment company with the best protection and safety guarantee of your merchandise
✓ Thoughtful Handling and Shipping
✓ Quick-to-respond Customer Service
Testimonials
Our Customers Said
★ ★ ★ ★ ★
4.85 from 1,300+ reviews
Excellent
We were really impressed by the quality of service and commitment shown by the the management team.
★★★★★
Elizabeth Woods
Highly Recommended
They took care of all inventory, packing, and shipping for our business, allowing us to focus less of our time on logistics and more on the growth and success of our brand.
★★★★★
Alice Smith
Outstanding client feedback
Our company was able to generate an unprecedented number of new loyal customers thanks to speed and accuracy of their services.
★★★★★
Alan Johnson
Have Questions?
Frequently Asked
Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Q: Is it possible to change an orders shipping address?
A: Absolutely. If request is made shortly after purchase, we can usually change the address with no fees. A small fee is applied only when an order has already been picked, packed, or shipped.
Q: Tell me more about your cancellation policy.
A: …Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
Q: How does the billing process work?
A: ..To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
Q: What is the process for managing guest invites?
A: …Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Q: Can I receive a receipt for my order?
A: Absolutely! A packing slip is included in each order that is sent out. If this receipt is misplaced or damaged, feel free to reach out to our dedicated customer service team with your order number.
Have additional questions?
We’re here to help. Let’s talk.
5Star 3PL
Fulfillment Co.
The place to go when you want to protect the integrity of your product